Meet Dr. Manisha Karmarkar, COO, Ruby Hall Clinic. Having joined the hospital as an anesthetist, she rose to the ranks and held a number of key positions. While she continued to be enjoy clinical work, the leadership team quickly noticed her intellect and emotional ability to get tangible results. Although she leads the hospital from the front, she hasn’t forgotten her roots. She is a practicing anesthetist and even continues her education in the form of degrees from esteemed educational institutions across the globe.
Since Manisha never planned her role as COO, she considers herself as an ‘accidental COO’. The first time she got attracted to healthcare leadership was when she was offered to head the Anaesthesiology Department and OT services at the hospital. Although she had theoretical knowledge due to her MBA in Healthcare Management, its practical knowledge and the belief senior management had in her that propelled Manisha forward. She also says, “I believe that nothing substitutes for hard work and talent. You can’t skate your way to the top and break glass ceilings.”
Achieving Excellence in Hospital Care
Manisha says, “Ruby Hall Clinic has a history of keeping at the heart of its operations. As an 850-bedded multidisciplinary institute with three hospitals in Pune, we have constantly moved towards a true culture of achieving excellence in-hospital care.” The hospital’s nine NABH and NABL quality accreditations and certifications in medicine as well as its cGreen OT certifications are proof of this very notion. As one of the forerunners in being bestowed with such accreditations, Manisha and her team’s focus on high-quality patient care speaks volumes in itself.
Additionally, Ruby Hall’s super-specialist doctors have a proven track record of excellence. Going beyond reputation and word of mouth, the hospital’s tertiary care services are known to have an excellent rate of results. When it comes to investing in the latest technology or even promoting organ donation in the country, Ruby Hall Clinic has the first-mover advantage further strengthening its position in the healthcare market. Take for instance the fact that it has been the first to perform pioneering robotic surgeries in the city and this number has now crossed more than 300. Or even the fact that Ruby Hall has a cutting-edge cancer care facility and an all-women managed breast care clinic among many other initiatives.
The Pandemic Changed Many Things
Manisha took the reins in the capacity of the COO at Ruby Hall Clinic right in the middle of the Covid-19 pandemic. Although she feels it was a big challenge, she was willing to tackle it head-on. Manisha believes that coronavirus upended life for one and all and as a leader, she continued to do everything in her capability to keep her patients and employees safe while quickly adapting to changes in the industry. Be it technologically advanced equipment, adopting AI and machine learning, or pivoting tactics and strategies – the pandemic brought about changes she never imagined. As a leader, Manisha had to display business acumen, healthcare expertise, and forward-thinking all at once. Sure, there may have been challenging days but what mattered is that she took it all in her stride and worked to make a difference when it mattered the most.
Providing Unparalleled Healthcare Experience is the Target
Professionally, Manisha’s goals at the hospital focus on providing unsurpassed quality, unique technology, and an unparalleled healthcare experience. She and her team are working hard to build a more integrated system to achieve better health, better care, and more joy for those providing care as well. By harnessing technology, the entire team of Ruby Hall Clinic is looking to create the kind of experience around accessible healthcare that is valuable for people, allows them to achieve health goals they set for themselves, and to do it in a way that is affordable to them. And that is what Manisha Karmarkar is most excited about.
As a hospital, Ruby Hall Clinic has begun to expedite its expansion strategy by focusing on the rapidly growing demand for innovative and comprehensive solutions to support the digital transformation of the healthcare ecosystem, be it automation, artificial intelligence (AI), or the Internet of Things (IoT).“To be specific, the hospital has already incorporated a new EMR system, a successful Lab App actively uses robotics in surgeries, invested in world-class advanced equipment such as the Varian Ethos for cancer care, a hybridcath lab, and a neuronavigation system amongst others,” she says. Ruby Hall Clinic’s purpose is simple: to build a digitally enabled healthcare ecosystem where it actively collaborates across the continuum of care to improve each patient’s health outcomes.
Suggestions for Young Entrepreneurs
When asked for suggestions, Manisha Karmarkar says, “Be authentic, be genuine and be fearless. Not everyone will like your true colors, but people will appreciate your honesty anyway. But showing your true colors means showing your vulnerabilities, too. Let people know what gives you strength, what are your weaknesses, but make sure to turn them into strengths later on.”
She also adds, “No woman has risen to a leadership position without taking a few risks. It’s normal to feel hesitant about what you don’t know and what isn’t familiar. But don’t let that fear restrict you from pursuing a great idea or goal. Be fearless in the attempt of doing something new or challenging!”
Company Name: Ruby Hall Clinic
Management: Dr. Manisha Karmarkar, COO
Quote:“Passion is energy. Feel the power that comes from focusing on what excites you.”
URL : rubyhall.com