The pandemic introduced new central challenges for commerce around the world. Even so, the future of commerce exists all around us – a flexible, resilient, collaborative, secure digital framework coupled with best practices that quickly incorporate new ideas and new technologies. The pandemic beckoned our future faster, summoning tomorrow’s commerce to meet today’s needs.
One such dedicated revolutionary leader in the business arena is Joseph Chan, the Founder, and CEO – AsiaPay.
In the following interview, Joseph shares with us his journey with AsiaPay and how it is aiding the development of the digital payment world.
He has indeed come a long way….
Presently, the leaders have a more comprehensive ideology about the working of the company. Joseph is the highflier in the digital payment solution and technology industry. He founded AsiaPay in 2000 to pursue the vision and dream to be the predominant leading digital payment service and technology player in Asia. Since its inception, he persistently led the company and product development together with his management team becoming one of the most successful e-payment service and Technology companies in Asia, with operations covering 11countries. Through successive positions in the banking and finance industries, he has consolidated his expertise and experience in strategic planning, management, and implementation of financial, electronic banking, Internet, and mobile product services and systems in Asia.
What does AsiaPay offer?
AsiaPay is a premier digital payment solution provider and technology vendor. It strives to bring advanced, integrated, and cost-effective digital payment processing solutions and services to banks and e-businesses around the world. The company’s services are in abundance, covering international credit and debit cards, bank account/net banking, digital wallets, over-the-counters, prepaid cards, and other digital means.
Besides these, AsiaPay also offers a variety of award-winning, multi-currency, multi-lingual, multi-card, and multi-channeled payment solutions. Alongside its advanced fraud detection and management and data analytics solutions, it is an ideal payment provider.
Commitment to Uninterrupted Service remains Constant…
The wake of coronavirus has orchestrated leaders with the issues of protecting the interest of both clients as well as employees. The cross-border business-to-business and hospitality industry transactions have halted and been majorly affected due to the shutdown of boundaries. The other effect can be seen on the growth of online marketing—retailers with more aggressive digital sales and marketplace through online and mobile have benefited from consumables and groceries.
On the other hand, there is a strong rise in contactless payment due to the new norms of social distancing which has helped AsiaPay immensely. The company is providing digital payment solutions continually. “Our commitment to providing secure, reliable payment processing, quality local client service as well as our 24/7 technical support remains unchanged and is in force,” said Joseph. He further added that AsiaPay’s regional virus taskforce is constantly communicating and monitoring closely the latest developments of the virus and the related Government Policies in each country and will apply necessary measures timely.
New Normal, New Preparations
The pandemic has altered the business operations globally and has had a startling impact on both the organizations as well as employees. Joseph and his team, however, ensured this transition be smooth. The team was asked to operate remotely and was allowed flexible working hours. While working remotely, the team made effective use of online meeting tools and webinars. Moreover, Joseph identified the need of keeping the employees’ morale high in this unprecedented situation and developed various “learn-from-home” training programs, and launched the “family-aid program” for the families with financial needs.
Furthermore, once the lockdowns were released, Joseph offered holiday benefits to the employees. He also ensured the safety of the working environment with continued sanitization and provision of medical supplies. “AsiaPay is on top of the situation when it comes to implementing safety protocols and social distancing orders in the workplace. Containing the virus through safety standards is the top priority when running our business,” added Joseph.
Walking on the Right Path
Talking about the company’s future plans, Joseph asserted “AsiaPay must follow the three future directions of the payment industry–globalization, digitalization, and personalization.” Under the auspices of Joseph, AsiaPay is continuing to expand its footprint by providing customized and convenient payment solutions. The company has recently added several new payment solutions to its portfolio. It includes a recently launched application AppPay –which allows merchants to accept AliPay, WeChat Pay, and other local QR payments such as FPS. With this application, real-time transactions can be done by your smartphone without extra hardware installation.
Moreover, AsiaPay has launched a Direct Payment Link/QR and eInstallment. It has also introduced new payment options such as ShopeePay, GrabPay, Kredivo, DANA, Zip, MayBank, QRPay, KCP, NETSPay, and AMEX Enabled along with the latest card authentication technology –3D Secure 2.0. With these innovative new solutions, Joseph strives to continue serving the customers in the best possible way.
Advice to the Aspiring:
All dreamers encounter constant challenges and dilemmas, be it betting money, capital investment, human resources, and even your destiny to flight. In this highly uncertain business environment during the pandemic and ever-changing technological world, perhaps, entrepreneurs could stay calm and be at P.E.A.C.E. always, being “P”assionate; “E”mbrace changes; “A”gile; “C”ollaborative; “E”volutionary.