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Customer Relationship Management – A Complete Guide

A single repository to brig sales, marketing, and customer support activities together, CRM or Customer Relationship Management is basically an approach that helps businesses improve existing customer relationships and acquire new customers. This amazing software helps you focus on your organization’s relationships with individual people- including customers, service users, colleagues or suppliers-throughout your lifecycle with them.

CRM software gives everyone- from sales, customer service, business development, recruiting, marketing or any other line of business- a better way to manage the external interactions and relationships that bring growth. It allows business owners to store customer and prospect contact information, identify sales opportunities, record service issues, and manage marketing campaigns, all in one main location.

Types of Customer Relationship Management

CRM Software
CRM Cloud Solutions
CRM Human Management and Artificial Intelligence

Importance Of CRM For Business

Garner has presented a report saying that CRM software revenues have now overtaken database management systems to become the largest of all the software markets. In this highly competitive era and with so many products and services to choose for, customers are picky and customer loyalty seems to be a thing of the past. The moment a product is launched in the market, it has taken a very short time and it becomes a commodity. CRM helps prioritize sales and marketing efforts when dealing with different customer groups.

How Does It Work?

CRM is considered just technology but, it is much more than that. Let’s see the work of CRM in customer-centricity, customer data management, and automation.

Supports a customer-centric strategy
Centralizes all your customer data
Automates customer-facing business processes
Customer-facing process automation

WHO ARE BENEFITTED?

Small Businesses

If you have a small business and you wish a competitive edge in your marketplace, a CRM solution can work here. It will take the burden of IT management off your employees by automating your business process and let you focus on more important aspects.

Giant Business

In case, you have a well-established business, you can simplify and improve even the most complex customer engagements with an array of CRM tools that scale to fit your needs. Bring CRM software in your business and communicate with the customer in an improved manner, track all sales leads efficiently and grow your business overall.

Running A Business Without CRM

Without the technological solution, you get more administration; more administration means less time for everything else. Your sales team can generate a flood of data, meeting prospects and finding out valuable information- but all this information gets stored in handwritten notes, laptops or in the head of your salesperson.

In this modern age, buyers no longer need you to tell them what they need anymore. They are award what they want since they have been searching on the Internet through different channels. Now, they wish to be treated as individuals. They want to feel like their business matters to you and that you care.

Overall, go beyond sales force automation to better understand customer needs, engage more effectively and win more deals with the support of CRM solution.

Best Safety Apps For Woman To Keep On Your Phone

Every year, 25 November is observed as International Day for the Elimination of Violence against Women to spread awareness for women’s safety. Still, the number of incidents and crime rate against women are increasing especially in the metro cities where women have to stay out for long. As per the report of Cornell University, around 85 percent of women had faced some or the other kind of harassment before moving out of their teenage years.

As women have to travel late at night sometimes, it is vital for them to stay alert and safe. The government takes major steps to ensure women’s safety. These days, Smartphones are going mainstream and are supporting us to improve our lives in different ways. Even in women’s safety, they can play a major role in avoiding untoward incidences.

So, on International Day for the Elimination of Violence against Women, we are presenting here some amazing mobile apps that women should consider installing on their smart phones:

Women Safety

Women Safety sends an instant message to the emergency numbers and emails to preconfigured contact email IDs with the location and a link to Google Maps. In order to add more valuable information to the sender, it captures two pictures from the phone’s camera from the front camera and the back camera, along with a video or audio clip.

bSafe

bSafe provides the guardians and friends a channel by which they can know the live location of the user. It also allows you to leverage the SOS service in distress situations that will send the message along with GPS location to all the emergency contacts. Besides, it records and sends audio and video messages to the guardian group.

My SafetyPin

If you are stuck at a crossroad and looking for the best optimal and safe route to your destination My SafetyPin works great. In case, you are caught in an unfamiliar or unsafe location, it will send alerts to family friends who would track you then.

Himmat Plus

Launched by Delhi Police, Himmat Plus was is a highly recommended safety app for women. If you are moving along and facing unpredictable issues and emergencies especially when they move around alone, you must use this app.

The moment you feel unsafe, select the panic button so that your precise location will be instantly shared with the Delhi Police unit along with audio or video content.

Chilla

A wonderful women safety app, Chilla can detect the scream of women in danger, even if the phone is in her purse or pocket. It can easily be triggered by only a shrill scream or by pressing the power button 5 times. Once it is triggered, it sends a text to the guardian with location and automatically places a call.

Smart 24×7

Safety 24X7 helps the user to call the police by pressing the panic button. Besides, the option of calling some pre-designated contact is available on this app. If the GPRS does not work, the location is sent via SMS. Apart from calls, it also clicks photos and records audio-video of the situation.

An Overview Of Indian Real Sector In 2019-2020

In the last few years, the real estate industry has gone through a lot of challenges and opportunities. The Union government in India has implemented major policies and rule from demonetization, Real Estate Regulation Act and REITs in 2016, to the GST in 2017 that affected the industry effectively. The real estate is going through various massive changes. Lately, with the budget 2019 and other recent transformations in the economy, the legal field has brought numerous changes in positive as well as negative ways.

All these newly introduced regulations positive have brought some impact. The RERA brings uniformity into the industry, it also protects people’s rights. Besides, GST has also introduced different positive shifts in the industry.

Digitalization

In this modern age, there is not a single industry where the internet and digitalization have not made their impact. When it comes to the role of digitalization in real estate, although it is almost impossible to sell property or land online. But by using different digital mediums, markets manipulate the minds of the prospective buyers.

Today, the power of internet and digital media is unquestionable; this modern technology holds the solution to every problem that can arise in the industry. Although digitalization is not evolved in Indian real estate as much as it is in developed countries, then it is becoming famous as a lot of brokers are assisting the people through online platforms and tools.

FDI

Real estate plays a major role in the development of any country. Present-day, real estate is considered one of the most fluctuating industries in the country. India is the fastest-growing economy into the world; its tremendous growth provides great opportunities to foreign investors. Most of the policies that are applied by the government are to essentially maintain the surplus-deficit situations of the country.

A lot of investors invest in property as it yields wonderful results. The investors who buy the properties, they mostly resell it in the future when the prices go high. The real estate industry of India is yielding a huge amount of FDI, and in the recent future, it will go higher.

Recent Collaborations

In the recent past, many buyers have collaborated with the government organizations to ensure the minimization and mitigation of the risks, which may arise because of the schemes.

These collaborations help both parties to have a fair chance to make the industry to be economical. Now, the government takes steps to bring development in urban real estate and infrastructure.

Sustainable Housing

These days, Sustainable Housing has become the motto for many countries, but in practice, this concept is very limited. Many real estate agents and builders are working to created buildings with sustainable infrastructure and also follow the concept of green housing and better management of resources and water.

The overview of India’s real industry in 2019 and the future in 2020, the real estate in India will flourish greatly. The recent innovations and changes will take the industry on a better stage.

Latest Innovation in Electronic that are shaping the Future of the Industry

The era of modern electronics initiated with the invention of the transistor in the year 1947 and silicon-based semiconductor technology. Now after so many years, we are surrounded by numerous advance technologies, electronic devices and we rely on them in our everyday lives.

Here, we have come up with latest modern innovations that have completely transformed the industry:

Virtual Reality

Virtual Reality works great in electronic manufacturing companies to enhance manufacturing efficiency. It mainly referred to as digital design, integration, and simulation. It enables companies to inspects design objects at all conceivable scales, thereby removing defects in the product in the design stage.

Artificial Intelligence

Artificial Intelligence has become a mainstay of the electronics sector in consumer tech. AI works on different verticals from big data analytics to speech recognition to predictive teach. It is virtually integrated into every piece of IoT technology and is transforming the way companies do business. AI took the center stage at the CSE 2019 and showed how this will affect every aspect of life.

Robotics and Automation

Today, various electronics equipment companies use robotics and automation to boost the efficiency and productivity of the crop. These sensors are widely used on different machines to access priceless data to enhance efficiency as well as decrease the potential damage. Thereby increasing the use of automation and robotic technology to boost productivity and cut production cut.

IoT Technology Driving Smart Household Appliances

Home appliance manufacturers integrate their products with IoT technology to ensure that your customers are comfortable and convenient. IoT is the interconnection of physical objects and devices that are integrated with sensors and software. These technological solutions allow them to exchange and collect data. The major technologies allow smart home appliances like Wi-Fi, micro servers, micro-electromagnetically systems and Bluetooth Low Energy.

5G to Open Up New Verticals

5G is the next-generation mobile data network technology; it offers more speeds than those provided by today’s cellular and cable operators. However, the applications of mobile 5G are very far away from being available for the public. Verizon unveiled its 5G Ultra Wideband; it will alter the virtual gaming landscape with the ability to deliver heightened virtual reality experiences. 5G technology is bringing revolutionary changes in the electronic field.

Self-driving Vehicles

As technology is continuing to transform the auto industry, it has also brought amazing transformations. This year’s CES provided a lot of advanced automotive tech, some of them can be seen in the not-so-distant future. Some of the innovations unveiled at the CES this years in the electronics industry include electric vehicles, large-screen infotainment systems, talking cars, flying taxis, autonomous cars, etc.

Voice-assisted Personal Entertainment Systems

When it comes to personal entertainment spaces in the electronic space, voice-assisted systems have opened up a new level of work quality. LG unveiled its latest Signature Series OLED R, a rollable television that rises out of a box on the touch of a button. facilityresults.com

Importance of Digital Marketing for E-commerce Stores

Using digital marketing can create huge revenue as it supports to get customers and brand value. Today, customers are no more dependent just on the content or word-of-mouth before making a purchase. They check the reviews about any particular product or service on all the platforms on which the product listed.

As per the recent reports, 37 million social media visits let to 529,000 orders on average. In which, the biggest social network Facebook supports to get more traffic to the site that leads to sales constituting an average of 85% of all the orders. It has become vital to grab consumers’ attention as they get distracted easily. This is where Digital Marketing comes into the frame and its importance came into light. Here, we are listing some more points that show the importance of digital marketing for an e-commerce store:

Equal Opportunity for all

Online marketing presents an equal opportunity to all kinds of the business unlike old days scenario when multinationals and big business house mostly embraced in the market. Small and medium scale businesses or startups now have the assets to perform sales and marketing processes. Before digital marketing, these opportunities were accessible only to giant companies.

Cost-Effective Solution

Digital marketing is more cost-effective than traditional marketing. It allows small businesses with no assets and capitalization to find a superior and financially savvy marketing channel in the marketing. Data says that up to 40% of respondents claimed to get considerable savings by utilizing digital marketing techniques of promotion for their products and services.

Delivers Conversion

With the help of digital marketing, you can easily measure accomplishment by the rate of approaching traffic gets converted into leads, supporters, subscribers, deals or sales. It is not like traditional marketing techniques, there occurs no conversion, where all your marketing endeavours will go to squander.

Generate Better Revenues

Apart from the better conversion rates, DM also assures you for amazing revenues. It conveys heaps of gainful benefits for you and your business appreciates better as well as higher incomes. You can gain better odds of optimizing your business by utilizing different digital advertising strategies.

Interaction with Targeted Audiences

Digital advertising methods effectively cooperate with the target audience and assure result driven interactions. This role makes you sure that the engagements that your clients hope to get while interacting with your business. When you facilitate your clients with legitimate engagement, you came to know your prospect’s needs.

Great for Mobile Consumer

Present-day, mobile marketing is the most advanced way for data dispersal that is also today’s basic correspondence channel. These mobile phones have become a major part of our life. With digital marketing, you can easily connect with those mobile users and convert them into potential customers.

Create Brand Loyalty

The best part of digital marketing is that it can pull the target audience. It also creates a reputation for your brand and might intrigue enough to buy what you bring to the table. When you offer what you guaranteed. It will allow you to build up a superior association with them that ultimately influences them to develop into paying clients.

The 10 Best Mobile Applications to Maintain Weight

The mobile application is incredibly useful in maintaining weight and taking care of health. You can easily download them to your mobile device and use it to track different lifestyle habits like calorie intake and exercise. Some of them hold unique characteristics and different financial rewards and support forums that help keep motivate towards your weight loss goal.

We have rounded up 8 great applications for the support you manage your weight effectively, and work on better and more intelligently:

1. MyFitnessPal

MyFitnessPal presents a huge food database, offering more than 5 million various foods. It works as an effective calorie counter; it can take you less than 5 minutes a day to track your diet and exercise. The app works in conjunction with over 50 devices and application including Fitbit, Garmin devices, Apple Health, etc.

2. MyPlate Calorie Tracker

MyPlate Calorie Tracker is considered as a user-friendly option for losing weight. This application supports you find out which food you eat contains the most calories, allowing you to set personalized daily calorie goals. It also allows you to keep track of your water intake, and create custom goals for micronutrients and macronutrients.

3. Headspace

The Headspace application is a winner as far as bringing the practice of meditation to the masses. It is said that optimal health needs more than just logging 30 minutes at the gym. The Headspace application is on top of bringing the practice of meditation to the masses.

4. Fitness Buddy

If you are looking for a personal trainer in your pocket, then go for Fitness Buddy. It holds more than 100 gym workouts for all types of fitness goals, over 1,000 home workouts, and eight comprehensive fitness programs, animations, instructions, and videos.

5. Aaptiv

A specially designed app for fitness freaks, Aaptiv is the best option for personal training. It is an in-ear personal trainer who takes your exercises to a whole next level. It has over 2,500 audio sessions, 1 personal trainer, creating new courses every week. Aaptiv holds everything you need for comprehensive training.

6. Keel

Get yourself into a fast and effective workout with the Keelo app. This application provides fast-paced workouts by taking leverage of training methods. It lasts from a minimum of 8 minutes to 20 minutes that will provide results when done at least thrice in a week.

7. Sworkit

Do you hate the gym due to the crowd or any other reasons? Sworkit is a perfect option and you do not worry too much about working out. With it, you only need to set your goal and provide your current details, and that is it. You will be able to get a 6-week program with goals to accomplish every week.

8. Lose It!

Have you heard about Lose It! It is goal-oriented applications that will support you accomplish your fitness goals through food and exercise tracking. This app is the perfect way to log what you are eating to reach your goal weight. This app feature makes doing so even easier by taking a photo of your meal to log it and get the calorie count.

How to Find Service Writing Software on the Web

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The 30-Second Trick for Service Writing Software

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Service Writing Software for Dummies

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Developers, Investors Takes Flight to Industrial Real Estate

Industrial real estate is fast emerging as the go-to asset class for investors and developers, as demand for special economic zones (SEZ) wanes and India’s consumption and e-commerce story gets a boost from the government’s Make in India initiative and the goods and services tax (GST).
In a bid to build industrial, logistics and warehousing parks, industrial clusters and townships, there is a rush to buy land across states, something that hasn’t happened since the SEZ frenzy more than a decade ago. The warehousing and logistics sector, which attracted investments of more than a billion dollars in 2017, is gearing up for the next round which is expected to witness higher interest in building businesses around steady rental income.

At the top of the list is Canada’s Brookfield Asset Management Inc., which has invested in residential and commercial office real estate and is now evaluating opportunities in the industrial space.

“Brookfield is looking to invest in logistics parks. It may invest in a company or buy the facility or park itself,” said a person familiar with the company’s plans, who did not wish to be named.

A Brookfield spokesperson declined to comment.
Scouting for land is on in western India, including Mumbai and Pune, as well as in the national capital region (NCR), Gujarat, Chennai and Bengaluru. Sydney’s LOGOS Group and Assetz Property Group from Singapore, which partnered in 2017 to invest $400 million to build logistics and industrial parks in India, is shopping for land. Ben Salmon, co-founder and chief executive officer of Assetz Property Group, said they are planning to close at least three or four transactions in Maharashtra, Karnataka and Tamil Nadu.

“We have a customer-focused, long-term, annuity model approach where we will build logistics parks which get less rent but are focused on servicing companies, and may also do industrial parks for non-polluting, light manufacturing which attract higher rent and are more specialised,” Salmon said.
Niranjan Hiranandani-promoted Hiranandani Communities is planning to launch a 250-acre industrial park in Talegaon, Pune after it recently got approval for an integrated industrial area. The firm has another 300 acres near Chennai and 77 acres in Nashik.

“It’s a big opportunity for us and we are in it for the long run. India wasn’t ready for this even five years back but with the government’s push to promote manufacturing and GST this is the right time,” said Hiranandani.

Maharashtra’s industrial policy is in fact based on the premise of providing an exit route to developers stuck with SEZs owing to difficulties in land acquisition, changes in tax laws by the central government. Last week, in a major policy bailout for long-stuck Navi Mumbai Special Economic Zone Pvt. Ltd, the Maharashtra government allowed the promoters to convert the 1,842-hectare SEZ into an “integrated industrial township”.

“There was a lot of exuberance around SEZs but not many gained from them due to less demand, more supply leading to the inevitable fall. A lot many things are in order today, making industrial real estate more practical and doable,” said Sanjay Dutt, CEO, operations and private funds, Ascendas-Singbridge India.
Ascendas-Singbridge Group manages 30 million sq. ft of industrial space across Asia-Pacific, and plans to build 15-16 million sq. ft of warehousing and logistics space in India in the next five to six years with Firstspace Realty, jointly investing $600 million. Embassy Industrial Parks Pvt. Ltd, a collaboration between realty firm Embassy Group and an affiliate of Warburg Pincus, is looking to buy land in Mumbai, Bengaluru and Delhi, the sweet spot being 25-30 acres in each city. By March-April, it would have 10 million sq. ft of developable land.

“Buying land is not easy but we are building our business the way Embassy built its office park portfolio. It helps that we are allowed to draw long-term, cheaper debt after the logistics space was granted infrastructure status,” said Anshul Singhal, CEO, Embassy Industrial Parks.
Lodha Group is also planning to develop a 150-acre logistics and value-added industries park in the Mumbai Metropolitan Region (MMR), as part of its aim to have $1 billion of assets under management by 2021. The location is 45 minutes from Jawaharlal Nehru Port Trust (JNPT) and half an hour from the upcoming airport in Navi Mumbai.

“We are in the process of finalizing our business plan and partner and expect to start work on the site in the next few months,” said Abhishek Lodha, managing director, Lodha Group.

Mahindra Lifespace Developers Ltd will develop two industrial clusters – 264 acres in north Chennai (with Japanese conglomerate Sumitomo Corporation) and 268 acres near Ahmedabad, apart from earmarking 500 acres in Mahindra World City, Jaipur for industrial development and aggregating land outside Pune.
“The larger question is how will manufacturing demand play out in India?” said Anita Arjundas, managing director and CEO, Mahindra Lifespace Developers.

Triumph India to Confirm Three Motorcycle for this year

Triumph India has sent out a press release stating that it will be launching the Triumph Speedmaster, Tiger 800 and Tiger 1200 here this year. According to the company’s Managing Director, Vimal Sumbly, the bikes will be launched within the next few months. The bikes will come via the CKD route, a move Triumph is pushing to ensure upto 90 per cent of its products are CKD units, thus making it more affordable than a completely built unit (CBU).

The Speedmaster is based on the Bonneville Bobber’s underpinnings but carries a different cruiser design. It features swept-back handlebars and forward-set footpegs for a laidback riding position. The rear subframe is longer, to accommodate a pillion seat. Features include LED headlamps with inset DRLs and a single-pod analogue speedometer with a digital readout.

The 1200cc, liquid-cooled, parallel-twin engine comes in High Torque (HT) spec. It makes 77PS at 6100rpm and 106Nm of torque at 4000rpm. Ride-by-wire allows for two riding modes – Road and Rain. Also on the roster are switchable traction control and cruise control.

Suspension setup includes 41mm telescopic front forks and rear adjustable monoshock. Wheels are 16-inch units at both ends. Braking is via twin 310mm Brembo discs at the front and a 255mm rear disc with ABS as standard. The Speedmaster is expected to be launched by April 2018 at a price close to Rs 10.5 lakh (ex-showroom).

We rode the Speedmaster in the United States of America and found it to be dynamic and easier to adapt to than other cruisers available in the market.

The new Tiger 800 receives more than 200 engine and chassis updates. Triumph says the motor is more responsive at low revs. Power output, at 95PS, remains unchanged. First gear is shorter while the exhaust is lighter and better-sounding as well.

The most noticeable design feature is the new LED headlamps. The bodywork gets aero diffusers to channer air away from the rider and ensure less wind noise. Riding position has been revised for more comfort while touring. Features include a colour TFT screen similar to the Street Triple RS, five-way joystick cube on the left switchgear, and more refined cruise control.

Dynamic updates include higher-spec Showa suspension and Brembo brakes. Off-road tyres are standard now while the off-road oriented XC models get a dedicated “Off-Road Pro” riding mode. We are currently en route to Morocco to ride the new Tiger 800. Stay tuned for a first ride review of the bike.
The 2018 Tiger 1200 gets new graphics and colour options. Other design additions are new alloy wheels.The new headlamp get LED lighting and adaptive cornering lights. Features include a full-colour TFT screen and keyless ignition. Overall weight has dropped by 10 kilos.

The 1215cc inline-triple motor develops 141PS at 9350rpm and 122Nm of torque at 7600rpm. Ride-by-wire has been optimised for better engine response at low revs. A new Arrow exhaust enhances aural quality. Riding modes get an additional ‘Off-road Pro’ mode which allows the rider to deactivate all electronic aids.The 6-speed transmission gets a new bi-directional quickshifter.

Semi-active WP electronic suspension and Brembo brakes have been carried over. The electronics suite and Inertial Measurement Unit (IMU) has been optimised for better refinement.
We rode the new Triumph Tiger in Portugal and found it to be more refined and accessible for newer riders.