Meet Samit Chakravarty, the Chief Technology and Information Officer at One Point One Solutions, a market leader in business process management (BPM). Samit’s propensity for innovation has brought several technical developments to life. He oversees all technology needs for the business, including the network, customized CRM, and in-house dialer. Additionally, Samit has taken up the virtualization of all company assets to provide consistent and scalable software services delivery, business intelligence, and security systems.
“I am passionate about technology, innovation, and big challenging tasks on my to-do list, and I believe in pushing the boundaries of customer experience by leveraging tech innovations. One Point One Solutions’ vision to upscale customer experience each day with technology has been inspiring; to be part of this vision & grow together has been the driving factor,”– explained Samit.
Incepted in 2006, One Point One Solutions offer technology, accounting, skill development, and analytical solutions that help businesses build better capabilities and enable them to achieve seamless growth. It serves various industries, including Telecom and Broadcasting, Retail and E-Commerce, Consumer Durables & FMCG, Banking and Finance, Travel, Hospitality, and Insurance. The organization has five service centers across Navi Mumbai, Chennai, Gurgaon, Indore, and Bangalore, with over 5,500 seats per shift basis. One Point One Solutions also offers customer care, lead generation, content management, voice analytics, accounts payable and receivable, SME Management, predictive analytics, Chatbots, IVR, voice analytics, and E-mail management.
One Point One got listed in 2017 and currently boasts more than 40 leading clientele across several sectors. Recently it has also entered into a strategic partnership with Bahwan CyberTek (BCT) to target potential clients in the MENA region and other international geographies.
One Point One’s team of more than 5,500 young and dynamic professionals is led by industry veterans with decades of experience across various sectors and verticals. This enables the company to provide solutions across industries that support and deliver realistic requirements with a great combination of people and technology. One Point One exposes itself to several different market segments, which allows it to help clients achieve increased market share, improved sales, and higher CSAT while reducing the cost of acquisition. The organisation’s contextual knowledge across industries has enabled it to implement best practices and deliver better value to its clients.
Samit and his team at One Point One believe employees are the true assets of an organisation, and skilled, motivated, empowered employees drive better results. Thus, One Point One strives to bring out the best in them and help align their long-term personal goals with the organization’s strategic objectives. It overhauled its performance enhancement process to provide them with augmented learning and development opportunities.
“Our employees continue to get hands-on experience in emerging technologies as they are part of our work streams. We also help them upskill or reskill in using new technologies through various training programmes. We believe these efforts will help them to upscale themselves and the organisation,”– explained Samit
Looking at the Future
“We pride ourselves as an organisation that is extremely sensitive to our clients’ goals and strives to achieve and sail through these trying times with agility and adaptability,”- said Samit. One Point One’s cognitive assets, coupled with operational excellence, have been able to map the journey in the business operations with precise segmentation. By harnessing the power of technology adaptation like Artificial Intelligence, Omni channel solutions at all touchpoints, Social Media governance, Cloud system and communication, Unified communication, Hyper automated systems, etc., One Point One optimizes product development for its clients and helps them lead on the curve of innovation. With the help of AI, the organisation can accelerate growth & achieve better results in client’s project delivery by including RPA (Robotic Process Automation), Chatbots, etc.