Patricia Nagle | President | TeamViewer Americas

Patricia Nagle: Helping to Create Functional Ecosystem of AI and AR Driven Tools

Launched in 2005, TeamViewer is a leading global company providing a reliable and secured connectivity platform to remotely access, control, manage, repair, or monitor a wide range of devices starting from personal computers, laptops, and mobile phones to various industrial machines and robots.

The company started its journey in the remote management and support market, and since then, it has rapidly grown to address a multi-billion-dollar market need. Through scrappy creative innovation, TeamViewer has grown to enterprise-scale and supports 60 countries, 627k SaaS subscribers, and 2.5B connected devices while helping enterprises avoid 37M tonnes of CO2 each year through the use of TeamViewer Solutions.

An experienced senior executive with an extensive background in building and leading high-performance teams, Patricia Nagle serves as the President of TeamViewer Americas. She is responsible for the organization’s sales, channel partnerships, development of new routes to market, and customer success. Patricia’s career has spanned a wide range of functions including sales, business development, and go-to-market demand generation in the enterprise software subscription and professional services sectors. Before joining TeamViewer, Patricia spent more than 13 years at the Canadian-listed software giant OpenText, where she led corporate marketing and global business development. She also managed global strategic alliances with key partners like Google, SAP, AWS, Salesforce, and Microsoft that delivered substantial revenue. Before OpenText, Patricia worked in different sales, marketing, and operations role at leading global software and consulting companies.

Introducing a Fresh Perspective

Patricia brings a global point of view and a keen focus on developing a robust partner ecosystem embracing strategic alliances. Her previous professional experience has been beneficial for working through the widespread global disruption of labor and supply chains over the last few years.

She says, “I am intimately familiar with what it takes to build a sustainable business in the face of regionalized challenges and the criticality of getting market validation from other leading technology companies through meaningful partnerships. This has served TeamViewer not only in its sales efforts, but also in building a robust business across the board with a global reach.

What Success Looks Like

Patricia believes that professional success often depends on three primary factors; happy customers, a successful product, and a vibrant and diverse company culture. These three factors help build the foundation to create a healthy, growth-oriented company that can quickly adapt to meet the market’s evolving needs.

TeamViewer’s solid foundation in this regard led Patricia to join the company, as it enables her to help the company focus on the next stage of its growth phase by building effective channel programs and technological innovation progress.

At her core, Patricia gets motivated by winning. However, she realizes that this can only be accomplished by fostering the growth of others on her team. She feels proud to help her team grow through the successes and failures they experience and watch as they use those lessons to excel in new projects and advance their careers.

Patricia believes various leadership challenges are much more pronounced today than ever before. Addressing the diverse needs of employees and the organization’s culture requires a leader who can engage and motivate each person in the best way for their individual growth while also aligning them with the company strategy and objectives. On the other hand, current leaders must balance these bottom-up needs with an effective and efficient approach to the business from the top.

Leadership Principals

Patricia recognizes her commitment to leading from the front and several other aspects that feed her leadership principles.

  • Open Communication: As the organization’s leader, Patricia feels team communication should always flow both ways. It is essential that team members feel comfortable speaking up when they feel things have gone off track. It is also essential for the leader to be close to the problem so everyone can solve it collaboratively.
  • Personnel Empowerment: Teams often feel empowered to do the best possible job and make decisions that will feed the team’s ultimate success. Leaders can further aid this process by setting clear objectives and providing the team the flexibility needed to achieve those goals.
  • Accountability: Patricia feels taking responsibility for decisions is the most critical aspect of leadership. Leaders should do what they say and say what they do. This consistency breeds confidence within the organization that everyone is playing their specific roles so each feels comfortable focusing on what they need to do to contribute.

Her leadership style is entirely defined by her insistence on leading from the front. She says, “There is no ivory tower at TeamViewer, and I will never ask my employees to do something I am unwilling to do myself. This requires sharing successes with the teams that enabled them and maintaining personal accountability when things don’t go according to plan.

Patricia always seeks to gather input from her team on various important decisions, but she also recognizes that the ultimate decision rests with her. It is her responsibility to be on the frontline to compile all the relevant data for a decision and take the action that leads to the best chance of success for TeamViewer.

Accomplishments and Challenges

As a woman in a male-dominated world, Patricia feels extremely proud of her ascension to the C-suite. Getting to this point required grit, expertise, and leadership that she has been developing throughout her career. Leveraging and sharing that expertise with other females as a mentor has been one of her greatest successes. It means a lot for her to be a role model for other women, and she strives to help them achieve what she has by setting an example in her work.

On her challenges, Patricia says, “I have always been one to push myself to my limit. Because this is so ingrained in my work ethic, I have sometimes pushed others too hard towards a goal. I have since worked on being more empathetic to my team’s motivations and limitations in order to set more realistic expectations.” She added, “The ceiling on what a team can achieve is determined as much by the team’s health as it is by the leader pushing them forward, so understanding what someone is willing and able to contribute is vital to building that healthy team.

Future Roadmap

TeamViewer’s primary focus is empowering frontline workers, which requires connecting people through devices, people to people, and people to data through a unified platform of technologies and initiatives. TeamViewer’s use cases focus on employee onboarding and training, visual troubleshooting in the field, and remote knowledge sharing. Every use case provides efficiency bonuses for enterprises as they can direct knowledge and expertise where it is needed the most. At present, TeamViewer is focusing on creating a functional ecosystem of AR and AI-driven tools that can securely connect frontline workers to the knowledge they need at any point of time. The key word here is ‘functional,’ as AR tools have existed for years. However, with the greater emergence of more practical and intelligent devices and software that provides connectivity, AR can support a variety of business use cases to deliver the best value-add to the worker and material return on investment for the enterprise.

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